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Refund Policy

 

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Clear Computers’ return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

 

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.  Products which are improperly packaged are as follows: 

  • Products returned to Clear Computers in non-qualified shipping container

  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering

  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)

  • Products or packages with barcode label removed

  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Clear Computers maintains serial number tracking)

  • DAMAGE: Cracked components or damage to any circuit boards

  • DAMAGE: Any dents, scratches, defacement or abuse of base casting

  • DAMAGE: Torn or punctured tape seals

  • DAMAGE: Loose, damaged or removed screws/fasteners

Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return.

 

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Clear Computers shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

 

Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent Clear Computers from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Clear Computers FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Clear Computers cannot accept any returns nor offer replacements, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

 

Non-Defective Returns

Returns of NON-DEFECTIVE items that are returnable by Clear Computers to product manufacturers may, at Clear Computers’ sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at Clear Computers’ sole discretion within 30 days of the original invoice date. Please call us at 678-754-2767 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

 

Software

OPEN SOFTWARE PACKAGES ARE NOT RETURNABLE.